Privacy Policy


Complete Trust Insurance
Website: https://www.completetrustinsurance.com/
Last Updated: September 29, 2026

Complete Trust Insurance values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, communicate with us, or use our services.

We do not sell or share your personal information with third parties or affiliates for their own marketing or promotional purposes.


1. Information We Collect

We may collect various types of personal information, including:

  • Identity Information: First name and last name.
  • Contact Information: Email address, telephone number, mailing address, billing address, and delivery address.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, device information, and platform.
  • Usage Information: Information about how you access and use our website, products, and services.
  • Marketing and Communications Information: Your preferences regarding communications and marketing from us.
  • Information You Provide: Information submitted through website forms, telephone calls, emails, text messages, or other communications with us.
  • SMS Consent Information: Information relating to your decision to opt in to or opt out of SMS communications, including your telephone number, consent status, and related communication preferences.


2. How We Collect Information

We may collect personal information through several methods, including:

Direct Interactions

You may provide personal information when you:

  • Complete a form on our website.
  • Request information about our products or services.
  • Request a quote or consultation.
  • Contact us by telephone, email, or text message.
  • Subscribe to communications.
  • Opt in to receive SMS messages.
  • Provide feedback or otherwise communicate with us.

Automated Technologies

As you interact with our website, we may automatically collect certain technical and usage information about your equipment, browsing activity, and patterns.

We may collect this information using cookies, server logs, analytics tools, and similar technologies.


3. How We Use Your Personal Information

We may use personal information for purposes including:

  • Service Provision: To provide products, services, information, or assistance you request.
  • Customer Support: To respond to inquiries, provide assistance, and communicate with customers and prospective customers.
  • Business Communications: To communicate regarding appointments, quotes, policies, services, account information, or other business-related matters.
  • SMS Communications: To send text messages when you have provided the appropriate consent.
  • Marketing and Communications: To provide information about products, services, updates, and offers when permitted by law and consistent with your communication preferences.
  • Website Operations: To operate, maintain, secure, analyze, and improve our website and services.
  • Business Development: To better understand customer needs, interests, and preferences.
  • Legal and Security Purposes: To comply with applicable laws, protect our rights, prevent fraud, and maintain the security of our services.


4. Data Sharing and Disclosure

We do not sell, rent, or share personal information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose personal information in limited circumstances, including:

  • Service Providers: We may provide information to trusted service providers that perform services on our behalf, such as website hosting, data storage, customer support, IT services, and communications services. These providers may use the information only as necessary to perform services on our behalf.
  • Legal Obligations: We may disclose information when required by law, regulation, subpoena, court order, or other legal process.
  • Protection and Security: We may disclose information when reasonably necessary to protect the rights, property, security, or safety of Complete Trust Insurance, our customers, or others.
  • Business Transactions: Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.


5. SMS/Text Messaging Program

Complete Trust Insurance may offer SMS/text messaging to customers and prospective customers who have provided consent to receive such communications.

By providing your mobile telephone number and affirmatively opting in to receive SMS messages from Complete Trust Insurance, you consent to receive text messages at the telephone number provided.

Depending on the consent you provide, messages may include:

  • Appointment reminders.
  • Customer service communications.
  • Quote or inquiry follow-ups.
  • Policy or service-related information.
  • Account notifications.
  • Service updates.
  • Other communications related to your relationship with Complete Trust Insurance.
  • Marketing or promotional messages when you have consented to receive them.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us.

After submitting a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages covered by that opt-in unless you subsequently provide consent again.

SMS Help

For assistance with our SMS program, reply HELP to a text message or contact Complete Trust Insurance at (303) 759-3199.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.


6. Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers in support services, such as customer service, is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use service providers to facilitate our communications and SMS program. These providers may process information only as necessary to provide services on our behalf and may not use SMS opt-in information or consent for their own marketing or promotional purposes.

SMS consent and opt-in information will not be sold, rented, or otherwise provided to third parties for their independent marketing purposes.


7. Marketing and Communication Preferences

You may manage your communication preferences at any time.

  • SMS: Reply STOP to any SMS message to unsubscribe.
  • SMS Assistance: Reply HELP for assistance.
  • Email: Use the unsubscribe link included in applicable marketing emails.
  • Direct Contact: Contact Complete Trust Insurance at (303) 759-3199 to request changes to your communication preferences.

Opting out of SMS marketing communications will not prevent us from communicating with you through other channels when appropriate or permitted by law.


8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, understand website usage, improve functionality, and analyze website performance.

Cookies are small data files stored on your device when you visit certain websites. Depending on your browser, you may be able to disable or restrict cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of portions of our website.


9. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure.

These safeguards may include:

  • Data Encryption: Using appropriate encryption technologies to help protect information during transmission or storage.
  • Access Controls: Restricting access to personal information to authorized personnel and service providers who require access to perform their responsibilities.
  • Security Assessments: Periodically evaluating systems and practices to identify and address potential security risks.
  • Service Provider Controls: Using service providers that are expected to maintain appropriate safeguards for information processed on our behalf.

While we take reasonable precautions to protect personal information, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.


10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, regulatory, accounting, or reporting requirements.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.


11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

  • Access: Request access to personal information we maintain about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of certain personal information, subject to applicable exceptions.
  • Objection: Object to certain processing or uses of your personal information where applicable.
  • Restriction: Request that we restrict certain processing of your personal information where applicable.
  • Communication Preferences: Withdraw consent or change your preferences regarding certain marketing communications.

To submit a privacy request, please contact Complete Trust Insurance at (303) 759-3199.

We may need to verify your identity before completing certain requests.


12. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Complete Trust Insurance is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access.


13. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.


14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or applicable laws and regulations.

When changes are made, we will revise the Last Updated date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice or obtain consent when required by applicable law.

We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices and your available choices.


15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Complete Trust Insurance
Phone: (303) 759-3199
Website: https://www.completetrustinsurance.com/